Data Privacy Policy

Waikato Cleaning Supplies Limited

Last updated: February 2026

1. Who We Are

Waikato Cleaning Supplies Limited (“we”, “us”, “our”) provides cleaning products, systems and support services to businesses and individuals throughout New Zealand.

Business Address:
25 King Street, Frankton, Hamilton, New Zealand

Email: [email protected]
Phone: 07 847 8344

We are committed to protecting personal information in accordance with the New Zealand Privacy Act 2020.

2. What Personal Information We Collect

Depending on how you deal with us, we may collect:

  • Name and contact details (phone, email)
  • Company name and position/title
  • Billing and delivery addresses
  • Purchase history and account information
  • Credit application information and trade references (if applying for credit)
  • Website account login details
  • Communication records (emails, enquiries, support requests)
  • Information provided when attending events or signing up for updates
  • Commercial site contact details or delivery instructions

We only collect information that is relevant to supplying our products and services or operating our business.

3. How We Collect Information

We collect personal information when you:

  • Place an order online, in-store, or by phone/email
  • Create an account or apply for credit
  • Subscribe to marketing communications
  • Attend events, open days, or promotions
  • Contact us for support or enquiries
  • Interact with our website or online services

Some information may also come from referrals, suppliers, or publicly available business sources where appropriate.

4. Why We Collect and Use Information

We use personal information to:

  • Process orders and deliveries
  • Manage customer accounts
  • Provide customer service and technical support
  • Assess and manage credit accounts
  • Send service updates and marketing communications (where permitted)
  • Improve our website, services, and product offering
  • Meet legal and regulatory obligations

5. Marketing Communications

Business customers who open accounts with us may receive marketing communications relevant to their industry.

  • Cash customers and casual retail purchases are not automatically added to marketing lists.
  • All marketing emails include an unsubscribe option.
  • We follow New Zealand electronic messaging laws.

We may introduce SMS notifications in the future for service updates such as order collection alerts.

6. Website Analytics, Cookies and Tracking

Our website uses cookies and tracking technologies, including tools such as Google Analytics and Google Merchant services, to understand how visitors use our website and to improve performance, advertising, and user experience.

These technologies may collect information such as:

  • Device and browser type
  • Pages visited and interactions
  • General geographic location
  • Website performance data

This information does not typically identify you personally but helps us improve our services and online experience.

You can adjust cookie settings through your browser at any time.

7. How We Store and Protect Information

We take reasonable steps to protect personal information from loss, misuse, or unauthorised access.

Information may be stored in:

  • Our business software and accounting systems
  • Secure cloud storage
  • Physical backups and internal records

Access is limited to staff and representatives who need the information to perform their roles.

8. Who We Share Information With

We only share personal information where necessary to operate our business, including:

  • Courier and freight providers for deliveries
  • Payment gateways and financial service providers
  • Credit checking or debt collection agencies (where applicable)
  • Technology and software providers
  • Members or partners within the Rapid Clean network where relevant
  • Suppliers who ship goods directly to customers

We do not sell personal information.

9. Overseas Disclosure

Some technology providers or cloud services may store information outside New Zealand. Where this occurs, we take reasonable steps to ensure your information remains protected.

10. Accessing or Correcting Your Information

You have the right to request access to, or correction of, your personal information.

To do this, please contact: [email protected]

We may ask for verification before releasing information.

11. How Long We Keep Information

We retain personal information only as long as necessary for business, legal, or accounting purposes.

12. Changes to This Policy

We may update this policy from time to time. The latest version will be available on our website.

13. Privacy Concerns or Complaints

If you believe your privacy has been breached, please contact us first so we can resolve the issue.

If you are not satisfied, you may contact the Office of the Privacy Commissioner at www.privacy.org.nz.