Frequently Asked Questions

 

Please see below for some of the more commonly asked questions, if you need more information please call or email us.

General

 

Orders and Products

 

Payment

 

Delivery

  • Do you offer delivery? If so, how much?

    Yes, we do. All our van deliveries are free to your home or business, if you're within the Hamilton area and your order is above $50.00+gst, otherwise there will be a freight cost. If you’re not local, there will be an additional charge for freight. This varies on the weight of the items purchased, and where they’re getting sent. However, orders over $500+gst in the North Island are free - additional fees may apply for Rural Delivery and Hazardous Substances.
    If you would like to see if we cover your address or want to know the rough cost of freight, just send us an email at [email protected] or call us on 07 847 8344.

  • When can I expect my delivery?

    If you’re in Hamilton/Local, and the products are in stock, we aim to deliver your package on the next business day. If you’re outside of Hamilton, it will depend solely on the courier company.

  • My order hasn’t arrived – what now?

    Give us a call if you haven’t received your order within 5 business days of you ordering your products – please allow time for the weekend as we are only open during business hours.

  • Who will deliver my order?

    If you’re in the Hamilton area/local, it will be our WCS town driver. If you’re outside of Hamilton, it will be your local courier. We generally send our packages through PBT and Courier Post.

  • Can I change my delivery address after submitting an order?

    If your order hasn’t yet been dispatched, yes you can. Give us a call and we can sort that out for you.

  • Do you ship overseas?

    Currently, no we do not.

 

Returns, Refunds and Exhanges

  • Do you have a refund policy?

    If for any reason you want to return a product, we can do it with 7days if it’s still in original condition. Organising the return shipping is the customers responsibly and once received we can process either the exchange or refund. If the item was custom, a special order or a pandemic item these are unable to be returned.

  • Do you do exchanges for products that were incorrectly bought?

    It depends on the product and where you are located. If you’re within the Hamilton area, we can easily swap the product if it hasn’t been opened or used. However, if there is a price difference between the product you want to replace and the new one, the difference will need to be paid first. The easiest way to do this, is to purchase the new item through the website (if you are not an account customer), and we can refund you the cost of the original product.
    If you’re not within the Hamilton area, please call us so we can find the best solution for you.

  • The item/product I received is damaged/faulty. Can I replace it?

    Absolutely! Give us a call and we can sort this out for you.

  • How will I receive my refund?

    We aim to refund you the same way that you paid.