Terms & Conditions

 

Delivery

WAIKATO CLEANING SUPPLIES LTD aims to dispatch orders within 24 hours from order placed Monday to Friday excluding public holidays. Delivery is usually from 1-3 business days for standard Delivery, and 2-5 business days for Rural Delivery and Dangerous goods.

Local Hamilton Delivery
Our local delivery van Delivers daily in the city limits, when you get your order in before 11am we aim to have it to you that day with a maximum of 24 hours, subject to stock availability. All orders under $50 + gst will incur a delivery charge of $4.00 excluding gst.

Outside of Hamilton/North Island deliveries
All website orders are shipped for the standard rate off $10.00 +gst to a standard New Zealand address (there maybe additional charges for large items, but we will let you know). We use a range of delivery companies to get you the quickest and best value service. Our main courier is PBT but we also use Raglan Couriers, Cambridge Couriers, Rapid Couriers, NZ Couriers or our own in-house service. You will be notified by email which delivery service is been used and any tracking information will be provided. Please note that we do not deliver to Private Bag or PO Boxes addresses. We do not deliver outside of New Zealand.

Insurance
All orders are insured until delivered. Once an order has been delivered to the client specified address it is considered completed and WAIKATO CLEANING SUPPLIES LTD will not be held responsible for any items that are lost, stolen or damaged after delivery.

Goods Damaged in Transit
All items that leave our premises are securely packed. If items are damaged during transit please contact us or carrier within 24 hours of delivery.

Your Obligations
It is imperative that during the order process you enter the correct delivery address. If there is any client error in the address specified, redelivery to the correct address will incur an additional delivery charge.
It is your responsibility to promptly advise WAIKATO CLEANING SUPPLIES LTD if an order is not delivered when expected. WAIKATO CLEANING SUPPLIES LTD will not be held liable for any loss or damage arising from a late or missing delivery.

Returns & Replacements

If for any reason you are unsatisfied you may return the item in its original packaging and condition, along with proof of purchase, within 7 days of receipt of delivery. We will exchange it, or refund your money.

Items must be returned to the following address:

WAIKATO CLEANING SUPPLIES LTD
25 King Street
Hamilton 3240
email: sales@cleanteam.co.nz
Phone: 07 847 8344

Returns received by us within 10 days from receipt of delivery are entitled to either a replacement, or a store credit to the value of the purchase price (excluding all delivery charges). No Cash refunds. When returning goods, it is imperative that you:
Repackage goods adequately to prevent damage in transit. Retain your proof of delivery until we can confirm receipt of the item WAIKATO CLEANING SUPPLIES LTD does not accept any responsibility for any returned item that goes missing or is damaged in transit.

We will only accept returns that meet the following conditions

Unused, unopened, in original condition with packaging and invoice/packing slip received by WAIKATO CLEANING SUPPLIES LTD within 10 days from delivery. We do no return custom items or those which have been a special-order request.

Where a product is deemed to be faulty from receipt of delivery it is subject to individual manufacturer warranty. It is the client’s responsibility to bear any costs involved and adhere to individual manufacturer warranty instructions.

Prices

All our prices are current, subject to change without notice and are exclusive of GST (15%) and freight. WAIKATO CLEANING SUPPLIES LTD reserves the right to change prices, service costs, freight and handing charges where applicable. All our prices are in New Zealand dollars.